The Terms and Conditions were last updated on March 24, 2025.

Terms and conditions

1. Introduction

These Terms and Conditions apply to this website and to transactions related to our products and services. You may be bound by additional agreements related to your relationship with us or any products or services you receive from us. If any provisions of any additional agreements conflict with any provisions of these Terms, the provisions of these additional agreements will prevail.

2. Binding

By registering for, accessing, or otherwise using this website, you agree to be bound by the conditions set forth below. Mere use of this website constitutes acknowledgment and acceptance of these Terms and Conditions. In some specific cases, we may also ask you to explicitly accept them.

3. Electronic Communication

By using this website or communicating with us electronically, you agree and acknowledge that we may communicate with you electronically on our website or by email, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including, but not limited to, the requirement that such communications be in writing.

4. Intellectual Property

We or our licensors own and control all copyright and other intellectual property rights in the website, and the data, information, and other resources displayed on or accessible within the website.

4.1 All rights reserved

Unless specific content indicates otherwise, you are not granted a license or any other right under any copyright, trademark, patent, or other intellectual property right. This means that you will not use, copy, reproduce, perform, display, distribute, embed in any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, trade, or exploit any resources on this website in any way without our prior written permission, except and only to the extent otherwise provided by mandatory laws (such as the right of quotation).

5. Newsletter

Notwithstanding the foregoing, you may forward our newsletter in electronic format to others who may be interested in visiting our website.

6. Third-Party Ownership

Our website may include hyperlinks or other references to third-party websites. We do not control or review the content of third-party websites accessed from this website. Products or services offered by other websites will be subject to the applicable Terms and Conditions of those third parties. The opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We are not responsible for the privacy practices or the content of these sites. You assume all risks associated with your use of these websites and any related third-party services. We will not accept any liability for any loss or damage, however caused, resulting from your disclosure of personal information to third parties.

7. Responsible Use

By visiting our website, you agree to use it only for its intended purposes and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, generally accepted online practices, and industry guidelines. You must not use our website or services to use, publish, or distribute any material that consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activities; or conduct any systematic or automated data collection activities on or in relation to our website.

It is strictly prohibited to engage in any activity that causes or may cause damage to the website or that interferes with its operation, availability, or accessibility.

8. Returns and Refund Policy
8.1 Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the conclusion of the contract.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal declaration (e.g., a letter sent by post, fax, or email). You will find our contact details below. You may use the attached model withdrawal form, but this is not mandatory.

You can also complete and submit the model withdrawal form or any other unequivocal declaration electronically on our website.

If you use this option, we will promptly provide you with acknowledgment of receipt of such withdrawal on a durable medium (e.g., by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of your right of withdrawal before the withdrawal period expires.

8.2 Consequences of Withdrawal

If you withdraw from the contract, we will reimburse all payments we have received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and, in any event, no later than 14 days from the day on which we are informed of your decision to withdraw from the contract. We will make this reimbursement using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement.

If you have requested the commencement of services during the withdrawal period, you will be required to pay us an amount proportional to the amount provided until you notify us of your withdrawal from this contract, compared to the full coverage of this contract.

Please note that there are some legal exceptions to the right of withdrawal, and therefore some items cannot be returned or exchanged. We will inform you if this applies to your particular case.

9. Content Posted by You
We may offer various open communication tools on our website, such as blog comments, blog posts, forums, message boards, ratings and reviews, and various social media services. It may not be feasible for us to filter or monitor all content that you or others may share or submit on or through our website. However, we reserve the right to review the content and monitor all use and activity on our website, and to remove or reject any content at our sole discretion. By posting information or using any open communication tools as mentioned, you agree that your content will comply with these Terms and Conditions and must not be unlawful or illegal, nor infringe any person’s legal rights.

10. Submission of Ideas
Please do not submit any ideas, inventions, works of authorship, or other information that may be considered your own intellectual property and that you would like to submit to us unless we have first signed an intellectual property agreement or nondisclosure agreement. If you communicate this to us in the absence of such a written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate, and distribute your content in any existing or future media.

11. Termination of Use
We may, at our sole discretion, modify or discontinue access, temporarily or permanently, to the Website or any Services on it at any time. You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuance of your access to or use of the Website or any Content you may have shared on the Website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or relied upon are permanently lost. You must not circumvent or avoid, or attempt to circumvent or avoid, any access restriction measures on our Website.

12. Warranties and Liability
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or exclude. This website and all of its content are provided “as is” and “as available” and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We do not warrant that:

this website or our content will meet your needs;
this website will be available on an uninterrupted, timely, secure, or error-free basis.
Nothing contained on this website constitutes or is intended to constitute legal, financial, or medical advice of any kind. If you need advice, you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability with respect to any matter that it would be unlawful or illegal for us to limit or exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software, or database, or loss of or damage to property or data) incurred by you or any third party arising from your access to or use of our website.

Except to the extent any additional agreement expressly provides otherwise, our maximum liability to you for all damages arising from or related to the website or any products or services marketed or sold through the website, regardless of the form of legal action imposing liability (whether in contract, equity, negligence, intentional conduct, tort, or any other form), will be limited to the total price you paid us to purchase such products or services or use the website. This limit will apply in the aggregate to all of your claims, actions, and causes of action of every kind and nature.

13. Privacy
To access our website and/or services, you may be asked to provide certain information about yourself as part of the registration process. You agree that all information you provide will always be accurate, correct, and up-to-date.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and Cookie Policy.

14. Export Restrictions / Legal Compliance
Access to the website from territories or countries where the Content or the purchase of products or Services sold on the website is illegal is prohibited. You may not use this website in violation of Chilean export laws and regulations.

15. Assignment and Transfers
You may not assign, transfer, or subcontract any of your rights and/or obligations under these Terms and Conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

16. Breaches of These Terms and Conditions
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to address the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or bringing legal proceedings against you.

17. Indemnity
You agree to indemnify, defend, and hold us harmless from and against any and all claims, liabilities, damages, losses, and expenses related to your violation of these terms and conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for any damages, losses, costs, and expenses related to or arising from such claims.

18. Waiver
Failure to enforce any of the provisions set forth in these Terms and Conditions and any Agreement, or failure to exercise any option to discontinue, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or any Agreement or any part thereof, nor the right thereafter to enforce each and every provision.

19. Language
These Terms and Conditions shall be construed and interpreted exclusively in Spanish. All notices and correspondence shall be written exclusively in that language.

20. Entire Agreement
These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and PHINET SpA in relation to your use of this website.

21. Updates to These Terms and Conditions
We may update these Terms and Conditions from time to time. The date indicated at the beginning of these General Conditions is the last revision date. We will notify you in writing of any changes or updates, and the revised Terms and Conditions will be effective from the date we send you such notification. Your continued use of this website following the posting of changes or updates will be deemed notice of your agreement to comply with and be bound by these Terms and Conditions. To request a prior version of these Terms and Conditions, please contact us.

22. Choice of Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of Chile. Any dispute relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of Chile. If a court or other authority finds any part or provision of these Terms and Conditions invalid and/or unenforceable under applicable law, that part or provision will be modified, deleted, and/or enforced to the maximum extent permissible to give effect to the intent of these Terms and Conditions. The remaining provisions will not be affected.

23. Contact Information
This website is owned and operated by PHINET SpA.

You can contact us regarding these Terms and Conditions through our contact page.

24. Download
You can also download our terms and conditions as a PDF.